Refund Policy

1. What you buy

Lantern paid reports are provided by TessaLun obrt, OIB 43045606650, Wickerhauserova ul. 12, 10000 Zagreb, Croatia. They are one-time digital products. A report is generated automatically right after payment and delivered online and by email.

2. When you get a full refund

• The report was not generated or delivered within 24 hours of payment and we could not fix it after you contacted us.
• You were charged twice or charged the wrong amount.
• The report is substantially incomplete because of a technical error on our side and we could not regenerate it.

Request a refund within 14 days of purchase by writing to hello@tessalun.com with your order number.

3. When refunds are not available

Because the report is digital and delivered immediately, we do not refund a report that was generated and delivered as described, including when you disagree with the results or the recommendations. By completing the purchase you ask us to deliver the report immediately and acknowledge that you lose the right of withdrawal once it is delivered, to the extent permitted by law. This does not affect your mandatory consumer rights.

4. Review session

If you bought a report with a review session and the session has not taken place, you can get a refund of the session part, or the full amount if the report was not delivered. A consultation can be rescheduled once if you tell us at least 24 hours before the start time. Otherwise the consultation counts as used.

5. Project credit

If your report includes a credit towards a TessaLun project and you already used the credit, the report is not refundable.

6. How refunds are paid

Refunds are processed by Stripe to your original payment method, usually within 5–10 business days depending on your bank.